Computer Support

ProTek Services and Rates

Our values include patience, dedication, expertise, and being available when you need us the most. All with competitive rates. We serve individuals, home offices, small to mid-size businesses and specialize in being a full-service support company for our clients. Our philosophy is no job is too small. Our customers include busy professionals who work from home, heads of households with multiple computers, law firms, architects, dental and chiropractic offices, accountants, print shops, real estate offices, travel agencies, senior citizens and many others.

Wireless Network Setups and Troubleshooting
A hard-wired network and the correct wireless access point layout are key to a solid, fast wireless Internet connection. Understanding the obstacles that get in the way of wireless signals is also important. Each work environment is different, but understanding and executing a proper end-to-end layout drives the best hardware purchase plan and, ultimately, the most optimized set-up for your home or office.

New Computer Setups including Data Transfers
You likely spend a lot of time on your computer or laptop, so initial proper setup can establish the best user experience for the life of the device. Getting your existing data transferred over to your new PC in the best locations is key.

Server Setups, Maintenance, Migrations and Upgrades
If your company is growing and a basic computer setup is no longer supporting multiple users, a server can be the answer that becomes crucial to your business efficiency. A server can be the solution for consistent uptime, data redundancy, and multiple user accessibility.

Domain Registration and Web Hosting
Hosting services vary by company, so who you choose will depend on you or your business's overall needs. Some common hosting services include domain hosting, website hosting, email and data sharing.

Security Protection
Many end users do not understand what options are available to keep their computer and data safe from outside hacks. We are experts in security areas including physical (computer), network, user policies, and backups. What level of security you will need will depend on what kind of data needs protecting.

Product Research and General Troubleshooting
Beyond price--warranties, back-end support, necessary driver updates, and the performance features are all important decisions when choosing the right computer for your needs. New technologies in hard drives, processors, RAM, and speed are all considerations in making the right selection. Troubleshooting is a fine art. With over 20 years of experience, I incorporate a best practice philosophy with the goal of finding the fastest and best way to solve your issues.

System and Data Backup Procedures
Each company is different in how they operate and the systems in place will depend on what backup services are needed. Data sync, data backup, system image backup, and a hybrid of local/cloud backup are all options depending on your needs.

Software Installation and Troubleshooting
All software vendors have different requisites that need to be followed before installation. Software troubleshooting can be tricky and most often requires the manufacturer's support of the software. Choosing a software manufacturer can depend on their support plans and their ability to provide support when and if that time comes. This equates to an overall cost of ownership and should be considered when purchasing software or services.

Security Concerns: Cyber Threats, Malware, Spyware, Corruptions
Online backups and full image backup versions are crucial for ransomware situations. Knowing the different options is important.

PC Training
As an IT professional, I realize that not everyone is knowledgeable about optimal computer functionality or specific software. Many of my clients are elderly or too busy and require extra help and patience. We are here to help and train as needed.

ProTek Rates

Support Models Designed To Fit Your Needs

Hourly or by the job
Monthly contracts for ongoing support
24 x 7 availability
4-hour response time or less
On-site, phone, and remote support available

On-site service rates are generally $150 for the first hour and $95 per hour with quarter-hour increments
Always FREE consultations for new clients
Ongoing support special rates for established clients
Project-based fee structures also available

No Job Too Small!

For General Inquiries or to Schedule an Appointment:
Call 910-945-0305 or email [email protected]